Legal
Refunds
Plain rules, applied the same way to everyone.
Draft. This page is a working outline for review, not final legal text. It will be checked before the store opens.
Plugins and software
Ask for a refund within 14 days of purchase, for any reason. The refund also cancels the product's license and removes it from your library.
Packs and other downloadable files
Refundable until you first download the file. A file can't be taken back once downloaded, so at checkout you'll be asked to agree that downloading ends your right to cancel. That's what EU consumer law requires for digital content.
Subscription credits
If you cancel a subscription in its first month, unspent credits are refunded. Anything you bought with credits stays yours after you cancel. Cancelling is one button in your library.
How to ask
Reply to your receipt or use the support page. Refunds go back to the way you paid.